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Join us at the OKMGMA Fall Practice Management Conference! We have an awesome day planned for our Masters of Healthcare. Make plans to join us at TopGolf, OKC this October!
Schedule at a Glance
8:30 am Registration Opens, Visit with Exhibitors
9:00 am The Tough Stuff in Healthcare: Conflict & Communication – Steven Shook
Effective communication is essential in healthcare for building strong, collaborative teams and ensuring quality patient care. However, communication challenges can also lead to misunderstandings, conflicts, and disruptions in workflow. From nonverbal cues and unclear messaging to emotional responses and differing communication styles, the way we communicate can either strengthen or strain workplace relationships. This session will explore various communication styles in healthcare settings and provide practical strategies to enhance clarity, teamwork, and overall workplace dynamics.
10:30 am Networking Break with Exhibitors
11:00 am Surviving Recoupments & Audits - Jackie Boswell
Payer audits are increasing in frequency. An insurance audit letter is enough to send anyone into a panic attack. A significant recoupment could have a negative monetary impact on a practice’s bottom line. It is important to understand the purpose of an audit or recoupment, how to respond, and steps to avoid them in the future.
12:00 pm Networking Lunch
12:45 pm Boost Your Back-End Revenue Cycle - Jackie Boswell
The back-end revenue cycle is an instrumental part of a successful revenue cycle operation with responsibility for claims management, denials, and patient collections. The current denial-laden environment demands comprehensive prevention strategies and the utilization of data analytics and integrated technology. In addition, patients are struggling with the increased patient responsibility portion of their medical bills. With a renewed focus on the back-end revenue cycle, practices can boost collections and minimize financial losses.
2:00 pm Why Smart Practices Still Hire the Wrong People - Zed Williamson
Most practices treat hiring like a roll of the dice—sometimes you get lucky, often you don’t. But it doesn’t have to be that way. In this powerful session, Zed Williamson shares how neuroscience and system design can transform hiring from a guessing game into a reliable, repeatable process.
You’ll discover how subtle mental shortcuts sabotage good decision-making, and how a simple shift in process can lead to dramatically better hires. This talk will equip you with a practical approach to building a strong foundation for your culture, protecting your team from bad fits, and finally feeling confident in your hiring decisions.
3:00 pm Top Golf Networking Social
Continuing Education
This program is eligible for 4.5 live ACMPE credit hours.
Sponsored by:
